When a client/learner contacts Dyslexia Solutions to provide specialist assessments, a range of information is collected to enable us to fulfil that service provision.

Any personal information that received will be processed in accordance with the General Data Protection Regulations (GDPR). May 2018. These regulations require registration with the Information Commissioners Office (ICO).

The type of information collected includes;

• Personal identifiers and biographical information, for example, date of birth
• Contact details – for example, home address, email address and telephone number
• Sensitive personal data – for example, details of why an individual seeks an assessment, details of a disability or specific learning difficulty, details of support a client/learner may have had in the past, assessment data, and notes written during and after support or assessment sessions or after other contact with the client/learner
• Dates of meetings held with a client/learner
• Family Details – for example, details of other family members with whom a client/learner or a client/learner’s school/college/workplace has given me us consent to liaise

Test papers are destroyed once the report has been prepared and sent to the customer. The report will be stored electronically and kept for six years or until a young person is 24 years old.