Terms and Conditions
The fee for a full diagnostic assessment is £495.
On booking an assessment you will receive an invoice. Our preferred method of payment is bank transfer. A deposit of £95 is payable within ten days to secure the booking. The balance is payable on or before the day of the assessment. If you would like to pay in smaller instalments please let us know and we can make an arrangement to suit both parties. Please note the report cannot be released until full payment is received.
Background information is a very important part of the assessment process. Once a date has been confirmed we will need the questionnaires returning within ten days to secure the booking. This allows us to prepare for the assessment and enables us to select the correct tests to use.
If you need to cancel your assessment, you will need to notify use by email at email@example.com
We appreciate that circumstances can change, and you may need to cancel the assessment. However, due to the demand for assessments we need to insist that cancellation without a valid reason will incur the following charges:
- Cancellation within 7 days of a booked session – 30% of the full fee
- Cancellation within 14 days of a booked session – deposit only
If we need to cancel the assessment, we will rearrange a mutually convenient date as soon as possible or arrange for a full refund. The same applies if you need to change the date of the assessment, but please be aware that you may need to wait for an appointment to become available.
Following the assessment, please allow up to 21 days for the report to be sent to you.
A valid eye test conducted within the past 12 months is a pre-requisite for the assessment. Completion of the parents’ questionnaire, school questionnaire, and visual difficulties screening questionnaire are mandatory prior to the assessment. These need to be returned at least two weeks prior to the assessment otherwise we reserve the right to postpone the assessment.