When a client/learner contacts Dyslexia Solutions to provide specialist support or an assessment a range of information is collected to enable us to fulfil that service provision.

Any personal information that received will be processed in accordance with the General Data Protection Regulations (GDPR). May 2018.  These regulations require registration with the Information Commissioners Office (ICO).

The type of information collected includes;

• Personal identifiers and biographical information, for example date of birth
• Contact details – for example home address, email address and telephone number
• Sensitive personal data – for example, details of why an individual seeks an assessment, details of a disability or specific learning difficulty, details of support a client/learner may have had in the past, assessment data, and notes written during and after support or assessment sessions or after other contact with client/learner
• Dates of meetings held with a client/learner
• Family Details – for example details of other family members with whom a client/learner or a client/learner’s school/college/workplace have given me consent to liaise

Test papers and  accompanying information with responses safely in a secure place within Dyslexia Solutions premises.  The final report will be stored electronically and this will be password encrypted. Test papers and accompanying information with responses safely in a secure place within Dyslexia Solutions premises. In light of the need to keep minimal information the final report will be stored electronically, password encrypted and kept for six years.  The test papers and accompanying information will safely disposed of  following the assessment and completion of the report.